Loglogic pride themselves on their comprehensive customer support, during and after sales. Whilst we try to minimise any after sales issues, we realise you may need assistance on something that may potentially arise. Please browse our Customer Support section where a wealth of information on all our products and services are retained. If you would like to speak someone, a member of the team will happily assist you.
Guidance
- Please scan the QR code on your key fob with a smartphone device, this will take you straight to the support page for your particular vehicle, allowing you to receive support out on the field.
- If you don't have a QR code, can't access through this method or would prefer to navigate more conventionally please select your product here. [FUNCTION COMING SOON]
- If you need immediate assistance please contact head office. We aim to assist urgent support ASAP.
- If the problem is not an emergency, please contact us
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or phone us on 01884 839999. Please state in as much detail the problem that you have occurred so we can fix the issue in a timely, efficient manner.
Application 0.000 seconds (+0.000); 0.71 MB (+0.709) - afterLoadApplication 0.034 seconds (+0.034); 3.71 MB (+3.004) - afterInitialiseApplication 0.048 seconds (+0.014); 4.98 MB (+1.268) - afterRouteApplication 0.080 seconds (+0.032); 6.91 MB (+1.932) - afterDispatchApplication 0.082 seconds (+0.002); 6.98 MB (+0.067) - afterRender6.98 MB (7,316,784 Bytes)SELECT `data`
FROM `rtj1k_session`
WHERE `session_id` = 'n5md6rbsvgvd5jqii1a699vg10'DELETE
FROM `rtj1k_session`
WHERE `time` < '1775917475'SELECT `session_id`
FROM `rtj1k_session`
WHERE `session_id` = 'n5md6rbsvgvd5jqii1a699vg10'
LIMIT 0, 1INSERT INTO `rtj1k_session`
(`session_id`, `client_id`, `time`)
VALUES
('n5md6rbsvgvd5jqii1a699vg10', 0, '1775918375')SELECT extension_id AS id, element AS "option", params, enabled
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WHERE `type` = 'component'
AND `element` = 'com_users'SELECT b.id
FROM rtj1k_usergroups AS a
LEFT JOIN rtj1k_usergroups AS b
ON b.lft <= a.lft
AND b.rgt >= a.rgt
WHERE a.id = 1SELECT id, rules
FROM `rtj1k_viewlevels`SELECT folder AS type, element AS name, params
FROM rtj1k_extensions
WHERE enabled >= 1
AND type ='plugin'
AND state >= 0
AND access IN (1,1)
ORDER BY orderingSELECT extension_id AS id, element AS "option", params, enabled
FROM rtj1k_extensions
WHERE `type` = 'component'
AND `element` = 'com_languages'SELECT m.id, m.menutype, m.title, m.alias, m.note, m.path AS route, m.link, m.type, m.level, m.language,`m`.`browserNav`, m.access, m.params, m.home, m.img, m.template_style_id, m.component_id, m.parent_id,e.element as component
FROM rtj1k_menu AS m
LEFT JOIN rtj1k_extensions AS e
ON m.component_id = e.extension_id
WHERE m.published = 1
AND m.parent_id > 0
AND m.client_id = 0
ORDER BY m.lftSELECT extension_id AS id, element AS "option", params, enabled
FROM rtj1k_extensions
WHERE `type` = 'component'
AND `element` = 'com_content'SELECT *
FROM rtj1k_languages
WHERE published=1
ORDER BY ordering ASCSELECT id, home, template, s.params
FROM rtj1k_template_styles as s
LEFT JOIN rtj1k_extensions as e
ON e.element=s.template
AND e.type='template'
AND e.client_id=s.client_id
WHERE s.client_id = 0
AND e.enabled = 1SELECT a.rules
FROM rtj1k_assets AS a
WHERE (a.id = 1)
GROUP BY a.id, a.rules, a.lftSELECT b.rules
FROM rtj1k_assets AS a
LEFT JOIN rtj1k_assets AS b
ON b.lft <= a.lft
AND b.rgt >= a.rgt
WHERE (a.name = 'com_content')
GROUP BY b.id, b.rules, b.lft
ORDER BY b.lftSELECT a.id, a.asset_id, a.title, a.alias, a.introtext, a.fulltext,
CASE WHEN badcats.id is null THEN a.state ELSE 0 END AS state, a.catid, a.created, a.created_by, a.created_by_alias,
CASE WHEN a.modified = '0000-00-00 00:00:00' THEN a.created ELSE a.modified END as modified, a.modified_by, a.checked_out, a.checked_out_time, a.publish_up, a.publish_down, a.images, a.urls, a.attribs, a.version, a.ordering, a.metakey, a.metadesc, a.access, a.hits, a.metadata, a.featured, a.language, a.xreference,c.title AS category_title, c.alias AS category_alias, c.access AS category_access,u.name AS author,contact.id as contactid,parent.title as parent_title, parent.id as parent_id, parent.path as parent_route, parent.alias as parent_alias,ROUND(v.rating_sum / v.rating_count, 0) AS rating, v.rating_count as rating_count
FROM rtj1k_content AS a
LEFT JOIN rtj1k_categories AS c
on c.id = a.catid
LEFT JOIN rtj1k_users AS u
on u.id = a.created_by
LEFT JOIN (
SELECT contact.user_id, MAX(contact.id) AS id, contact.language
FROM rtj1k_contact_details AS contact
WHERE contact.published = 1
GROUP BY contact.user_id, contact.language) AS contact
ON contact.user_id = a.created_by
LEFT JOIN rtj1k_categories as parent
ON parent.id = c.parent_id
LEFT JOIN rtj1k_content_rating AS v
ON a.id = v.content_id
LEFT
OUTER JOIN (SELECT cat.id as id
FROM rtj1k_categories AS cat JOIN rtj1k_categories AS parent
ON cat.lft BETWEEN parent.lft
AND parent.rgt
WHERE parent.extension = 'com_content'
AND parent.published <= 0
GROUP BY cat.id) AS badcats
ON badcats.id = c.id
WHERE a.id = 327
AND (a.publish_up = '0000-00-00 00:00:00' OR a.publish_up <= '2026-04-11 14:39:35')
AND (a.publish_down = '0000-00-00 00:00:00' OR a.publish_down >= '2026-04-11 14:39:35')
AND (a.state = 1 OR a.state =2)SELECT c.id, c.asset_id, c.access, c.alias, c.checked_out, c.checked_out_time,
c.created_time, c.created_user_id, c.description, c.extension, c.hits, c.language, c.level,
c.lft, c.metadata, c.metadesc, c.metakey, c.modified_time, c.note, c.params, c.parent_id,
c.path, c.published, c.rgt, c.title, c.modified_user_id, c.version,
CASE WHEN CHAR_LENGTH(c.alias) != 0 THEN CONCAT_WS(':', c.id, c.alias) ELSE c.id END as slug
FROM rtj1k_categories as c
LEFT JOIN rtj1k_categories AS s
ON (s.lft <= c.lft
AND s.rgt >= c.rgt) OR (s.lft > c.lft
AND s.rgt < c.rgt)
LEFT JOIN (SELECT cat.id as id
FROM rtj1k_categories AS cat JOIN rtj1k_categories AS parent
ON cat.lft BETWEEN parent.lft
AND parent.rgt
WHERE parent.extension = 'com_content'
AND parent.published != 1
GROUP BY cat.id) AS badcats
ON badcats.id = c.id
WHERE (c.extension='com_content' OR c.extension='system')
AND c.access IN (1,1)
AND c.published = 1
AND s.id=20
AND badcats.id is null
GROUP BY c.id, c.asset_id, c.access, c.alias, c.checked_out, c.checked_out_time,
c.created_time, c.created_user_id, c.description, c.extension, c.hits, c.language, c.level,
c.lft, c.metadata, c.metadesc, c.metakey, c.modified_time, c.note, c.params, c.parent_id,
c.path, c.published, c.rgt, c.title, c.modified_user_id, c.version
ORDER BY c.lftSELECT extension_id AS id, element AS "option", params, enabled
FROM rtj1k_extensions
WHERE `type` = 'component'
AND `element` = 'com_tags'SELECT `m`.`tag_id`,`t`.*
FROM `rtj1k_contentitem_tag_map` AS m
INNER JOIN `rtj1k_tags` AS t
ON `m`.`tag_id` = `t`.`id`
WHERE `m`.`type_alias` = 'com_content.article'
AND `m`.`content_item_id` = 327
AND `t`.`published` = 1
AND t.access IN (1,1)UPDATE rtj1k_content
SET hits = hits + 1
WHERE id = 327UPDATE `rtj1k_session`
SET `data` = '__default|a:7:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1775918375;s:18:\"session.timer.last\";i:1775918375;s:17:\"session.timer.now\";i:1775918375;s:22:\"session.client.browser\";s:103:\"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)\";s:8:\"registry\";O:9:\"JRegistry\":1:{s:7:\"\\0\\0\\0data\";O:8:\"stdClass\":0:{}}s:4:\"user\";O:5:\"JUser\":24:{s:9:\"\\0\\0\\0isRoot\";b:0;s:2:\"id\";i:0;s:4:\"name\";N;s:8:\"username\";N;s:5:\"email\";N;s:8:\"password\";N;s:14:\"password_clear\";s:0:\"\";s:5:\"block\";N;s:9:\"sendEmail\";i:0;s:12:\"registerDate\";N;s:13:\"lastvisitDate\";N;s:10:\"activation\";N;s:6:\"params\";N;s:6:\"groups\";a:1:{i:0;i:1;}s:5:\"guest\";i:1;s:13:\"lastResetTime\";N;s:10:\"resetCount\";N;s:10:\"\\0\\0\\0_params\";O:9:\"JRegistry\":1:{s:7:\"\\0\\0\\0data\";O:8:\"stdClass\":0:{}}s:14:\"\\0\\0\\0_authGroups\";a:1:{i:0;i:1;}s:14:\"\\0\\0\\0_authLevels\";a:2:{i:0;i:1;i:1;i:1;}s:15:\"\\0\\0\\0_authActions\";N;s:12:\"\\0\\0\\0_errorMsg\";N;s:10:\"\\0\\0\\0_errors\";a:0:{}s:3:\"aid\";i:0;}}'
, `time` = '1775918375'
WHERE `session_id` = 'n5md6rbsvgvd5jqii1a699vg10'4 × SELECT extension_id AS id, element AS "option", params, enabled
FROM rtj1k_extensions1 × SELECT b.rules
FROM rtj1k_assets AS a
LEFT JOIN rtj1k_assets AS b
ON b.lft <= a.lft
AND b.rgt >= a.rgt1 × SELECT a.rules
FROM rtj1k_assets AS a1 × SELECT a.id, a.asset_id, a.title, a.alias, a.introtext, a.fulltext,
CASE WHEN badcats.id is null THEN a.state ELSE 0 END AS state, a.catid, a.created, a.created_by, a.created_by_alias,
CASE WHEN a.modified = '0000-00-00 00:00:00' THEN a.created ELSE a.modified END as modified, a.modified_by, a.checked_out, a.checked_out_time, a.publish_up, a.publish_down, a.images, a.urls, a.attribs, a.version, a.ordering, a.metakey, a.metadesc, a.access, a.hits, a.metadata, a.featured, a.language, a.xreference,c.title AS category_title, c.alias AS category_alias, c.access AS category_access,u.name AS author,contact.id as contactid,parent.title as parent_title, parent.id as parent_id, parent.path as parent_route, parent.alias as parent_alias,ROUND(v.rating_sum / v.rating_count, 0) AS rating, v.rating_count as rating_count
FROM rtj1k_content AS a
LEFT JOIN rtj1k_categories AS c
on c.id = a.catid
LEFT JOIN rtj1k_users AS u
on u.id = a.created_by
LEFT JOIN ( SELECT contact.user_id, MAX(contact.id) AS id, contact.language
FROM rtj1k_contact_details AS contact1 × SELECT c.id, c.asset_id, c.access, c.alias, c.checked_out, c.checked_out_time, c.created_time, c.created_user_id, c.description, c.extension, c.hits, c.language, c.level, c.lft, c.metadata, c.metadesc, c.metakey, c.modified_time, c.note, c.params, c.parent_id, c.path, c.published, c.rgt, c.title, c.modified_user_id, c.version,
CASE WHEN CHAR_LENGTH(c.alias) != 0 THEN CONCAT_WS(':', c.id, c.alias) ELSE c.id END as slug
FROM rtj1k_categories as c
LEFT JOIN rtj1k_categories AS s
ON (s.lft <= c.lft
AND s.rgt >= c.rgt) OR (s.lft > c.lft
AND s.rgt < c.rgt)
LEFT JOIN (SELECT cat.id as id
FROM rtj1k_categories AS cat JOIN rtj1k_categories AS parent
ON cat.lft BETWEEN parent.lft
AND parent.rgt1 × SELECT `m`.`tag_id`,`t`.*
FROM `rtj1k_contentitem_tag_map` AS m
INNER JOIN `rtj1k_tags` AS t
ON `m`.`tag_id` = `t`.`id`1 × SELECT id, home, template, s.params
FROM rtj1k_template_styles as s
LEFT JOIN rtj1k_extensions as e
ON e.element=s.template
AND e.type='template'
AND e.client_id=s.client_id1 × SELECT m.id, m.menutype, m.title, m.alias, m.note, m.path AS route, m.link, m.type, m.level, m.language,`m`.`browserNav`, m.access, m.params, m.home, m.img, m.template_style_id, m.component_id, m.parent_id,e.element as component
FROM rtj1k_menu AS m
LEFT JOIN rtj1k_extensions AS e
ON m.component_id = e.extension_id1 × SELECT b.id
FROM rtj1k_usergroups AS a
LEFT JOIN rtj1k_usergroups AS b
ON b.lft <= a.lft
AND b.rgt >= a.rgt1 × SELECT `session_id`
FROM `rtj1k_session`1 × SELECT id, rules
FROM `rtj1k_viewlevels1 × SELECT folder AS type, element AS name, params
FROM rtj1k_extensions1 × SELECT `data`
FROM `rtj1k_session`1 × SELECT *
FROM rtj1k_languages1 × UPDATE `rtj1k_session`
SET `data` = '__default|a:7:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1775918375;s:18:\"session.timer.last\";i:1775918375;s:17:\"session.timer.now\";i:1775918375;s:22:\"session.client.browser\";s:103:\"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)\";s:8:\"registry\";O:9:\"JRegistry\":1:{s:7:\"\\0\\0\\0data\";O:8:\"stdClass\":0:{}}s:4:\"user\";O:5:\"JUser\":24:{s:9:\"\\0\\0\\0isRoot\";b:0;s:2:\"id\";i:0;s:4:\"name\";N;s:8:\"username\";N;s:5:\"email\";N;s:8:\"password\";N;s:14:\"password_clear\";s:0:\"\";s:5:\"block\";N;s:9:\"sendEmail\";i:0;s:12:\"registerDate\";N;s:13:\"lastvisitDate\";N;s:10:\"activation\";N;s:6:\"params\";N;s:6:\"groups\";a:1:{i:0;i:1;}s:5:\"guest\";i:1;s:13:\"lastResetTime\";N;s:10:\"resetCount\";N;s:10:\"\\0\\0\\0_params\";O:9:\"JRegistry\":1:{s:7:\"\\0\\0\\0data\";O:8:\"stdClass\":0:{}}s:14:\"\\0\\0\\0_authGroups\";a:1:{i:0;i:1;}s:14:\"\\0\\0\\0_authLevels\";a:2:{i:0;i:1;i:1;i:1;}s:15:\"\\0\\0\\0_authActions\";N;s:12:\"\\0\\0\\0_errorMsg\";N;s:10:\"\\0\\0\\0_errors\";a:0:{}s:3:\"aid\";i:0;}}' , `time` = '1775918375'1 × UPDATE rtj1k_content
SET hits = hits + 11 × INSERT INTO `rtj1k_session` (`session_id`, `client_id`, `time`)
VALUES ('n5md6rbsvgvd5jqii1a699vg10', 0, '1775918375'1 × DELETE
FROM `rtj1k_session`